Terms & Conditions
Last Updated: June 2026

Welcome to De Support Tourism Services. By accessing our website, making inquiries, requesting quotations, or booking any travel service, you acknowledge that you have read, understood, and agreed to be bound by the following Terms & Conditions.
These Terms & Conditions constitute a legally binding agreement between you ("Client", "Traveler", "Guest") and De Support Tourism Services ("DSTS", "Company", "We", "Us", "Our"). Our company is committed to providing transparent travel services without hidden costs and with a focus on quality customer service.

 
1. Booking Confirmation
A booking shall be considered confirmed only when:

  • Required booking details are received.

  • Advance payment or deposit is received.

  • Written confirmation is issued by De Support Tourism Services.

  • Necessary permits, hotel reservations, transportation, or other services are confirmed.

 
The Company reserves the right to refuse any booking without assigning any reason.

 
2. Pricing & Quotations

  • All quotations are subject to availability at the time of confirmation.

  • Prices may change due to fluctuations in airfare, fuel costs, government taxes, exchange rates, hotel tariffs, transport charges, or other factors beyond our control.

  • Quoted prices are generally valid for the period mentioned in the quotation.

  • Any increase in taxes, permit fees, entry fees, or supplier charges after booking may be charged additionally.

 
3. Payment Policy
Domestic Tours

  • Booking Amount: As specified in the quotation.

  • Balance Payment: Must be cleared before tour commencement unless otherwise agreed in writing.

 
International Tours

  • Passport copies and required documents must be submitted within the specified time.

  • Payments shall be made according to the payment schedule mentioned in the booking confirmation.

 
Failure to make payments within the stipulated timeline may result in automatic cancellation.

 
4. Cancellation Policy
Cancellation requests must be submitted in writing via email.
Cancellation charges may vary depending on destination, season, airline rules, hotel policies, permit regulations, and supplier conditions.
Unless otherwise stated in the package:
 
Cancellation Policy – Standard Travel Period:
# More than 60 days prior to the scheduled check-in date: 10% of the total package value shall be retained as cancellation charges. The remaining eligible amount shall be refunded in accordance with the Company's Refund Policy.
# Between 45 and 60 days prior to the scheduled check-in date: 25% of the total package value shall be retained as cancellation charges. The remaining eligible amount shall be refunded in accordance with the Company's Refund Policy.
# Between 30 and 44 days prior to the scheduled check-in date: 50% of the total package value shall be retained as cancellation charges. The remaining eligible amount shall be refunded in accordance with the Company's Refund Policy.
# Less than 30 days prior to the scheduled check-in date: 100% of the total package value shall be applicable as cancellation charges, and no refund or adjustment shall be permitted.
 
Cancellation Policy – Peak Season / Festive Period / Blackout Dates:
# More than 120 days prior to the scheduled check-in date: 10% of the total package value shall be retained as cancellation charges. The remaining eligible amount shall be refunded in accordance with the Company's Refund Policy.
# Between 90 and 120 days prior to the scheduled check-in date: 25% of the total package value shall be retained as cancellation charges. The remaining eligible amount shall be refunded in accordance with the Company's Refund Policy.
# Between 60 and 89 days prior to the scheduled check-in date: 50% of the total package value shall be retained as cancellation charges. The remaining eligible amount shall be refunded in accordance with the Company's Refund Policy.
# Less than 60 days prior to the scheduled check-in date: 100% of the total package value shall be applicable as cancellation charges, and no refund or adjustment shall be permitted. 
 
 
Certain airlines, luxury hotels, cruises, special departures, festive season bookings, and permit fees may be completely non-refundable.

 
5. Refund Policy

  • Refunds, if applicable, will be processed after receiving refunds from respective service providers.

  • Processing may take 15–45 working days.

  • Bank charges, payment gateway charges, visa fees, permit fees, and cancellation charges are non-refundable.

  • No refund shall be provided for unused services, missed sightseeing, voluntary itinerary changes, late arrivals, or early departures.

 
6. Passport, Visa & Travel Documents
For international travel:

  • Travelers must possess valid passports, visas, permits, travel insurance, and other required documents.

  • Passport validity should generally be at least six months beyond the date of travel.

  • The traveler is solely responsible for obtaining and verifying required travel documents.

 
De Support Tourism Services shall not be liable for losses arising from denied visas, immigration issues, incomplete documentation, or government restrictions.

 
7. Travel Insurance
We strongly recommend that all travelers obtain comprehensive travel insurance covering:

  • Medical emergencies

  • Personal accidents

  • Trip cancellations

  • Baggage loss

  • Flight disruptions

  • Emergency evacuation

 
Travel insurance may be mandatory for certain destinations.

 
8. Changes to Itinerary
While every effort is made to operate tours as planned, DSTS reserves the right to:

  • Modify sightseeing schedules

  • Change hotels of similar category

  • Alter transportation arrangements

  • Re-route itineraries

  • Adjust tour operations due to weather, road conditions, political situations, government restrictions, natural disasters, operational requirements, or force majeure events

 
Such changes shall not constitute grounds for compensation.

9. Hotel & Accommodation

  • Standard check-in and check-out timings are governed by individual hotels.

  • Early check-in and late check-out are subject to availability and additional charges.

  • Hotel categories mentioned are based on local standards.

  • Luxury, Premium, Deluxe, and Similar Categories are subject to destination-specific classifications.

 
10. Transportation

  • Vehicle allocation depends on group size and package inclusions.

  • Air-conditioning may be switched off during hill climbs, traffic congestion, or where local regulations require.

  • Vehicle usage is restricted to the itinerary mentioned in the package.

  • Additional usage shall attract extra charges.

 
11. Force Majeure
DSTS shall not be liable for any loss, delay, cancellation, injury, or additional expenses caused by circumstances beyond reasonable control, including:

  • Natural disasters

  • Floods

  • Landslides

  • Earthquakes

  • Epidemics or pandemics

  • Political unrest

  • Government restrictions

  • Airline disruptions

  • Strikes

  • War or civil disturbances

 
Any additional costs arising from such situations shall be borne by the traveler.

 
12. Traveler Responsibilities
Travelers are responsible for:

  • Carrying valid identification documents.

  • Reporting at airports, railway stations, or departure points on time.

  • Following local laws and regulations.

  • Respecting cultural and environmental guidelines.

  • Maintaining appropriate behaviour during the tour.

 
The Company reserves the right to terminate services without refund for misconduct, unlawful behaviour, intoxication, or actions affecting the safety and enjoyment of other travelers.

 
13. Health & Fitness
Travelers must ensure they are medically fit for the journey.
Any medical condition, dietary requirement, disability, or special assistance requirement must be disclosed before booking.
DSTS shall not be responsible for health-related complications arising during travel.

 
14. Website Usage
By using our website, you agree:

  • Not to misuse website content.

  • Not to attempt unauthorized access to systems.

  • Not to copy, reproduce, distribute, or commercially exploit website materials without written permission.

All content, logos, branding, photographs, itineraries, and designs remain the intellectual property of De Support Tourism Services.

 
15. Limitation of Liability
De Support Tourism Services acts as an intermediary between travelers and service providers such as hotels, airlines, transport operators, cruise companies, guides, and other vendors.
We shall not be liable for:

  • Service failures by third-party suppliers.

  • Flight delays or cancellations.

  • Loss of baggage.

  • Personal injury or illness.

  • Theft or damage to personal belongings.

  • Visa refusals.

  • Changes imposed by government authorities.

Our liability, if any, shall be limited to the amount paid directly to us for the concerned service.

 
16. Governing Law & Jurisdiction
These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India.
Any disputes arising out of or relating to these Terms & Conditions shall be subject exclusively to the jurisdiction of the courts of Kolkata, West Bengal.

 
17. Contact Information:
De Support Tourism Services
Website: www.desupporttourism.com
Email: info@desupporttourism.com
Phone / WhatsApp: +91 89610 08040, +91 99039 86904

 
By making a booking with De Support Tourism Services, the traveler confirms acceptance of these Terms & Conditions and agrees to abide by all booking, payment, cancellation, and travel policies stated herein.